Job Search – SkillScouter

Learn How To Get Hired | Top 13 Chick-Fil-A Interview Questions And Answers

Dave Kline — Thu, 18 Nov 2021 23:49:00 +0000

Do you have your eyes set on a job at fast-food chain Chick-fil-A? If so, knowing the common Chick-fil-A interview questions will help you be prepared and respond with confidence during the interview.

Because of its values and strong company culture, many people want to work at Chick-fil-A, so getting through the interview process is competitive. They are typically able to fill roles within a few weeks of posting new job openings.

Chick-fil-A job interviews may be stressful, and the competition with your future coworkers can be tricky. If you don’t prepare with the right interview tips, your chances of getting hired are much lower.

The questions listed below are typical of those asked during a Chick-fil-A interview for entry-level and intermediate roles. I have also put together some example responses and some additional pointers and tactics for you to ace the interview and get a job you’re proud of.

Let’s get this ball rolling and get you on that Chick-fil-A team!

What Is The Chick-fil-A Interview Process?

Before we dive into the questions, I want to give you a sense of the typical process. While it can vary a bit from location to location, the process tends to follow this basic path:

You need to submit a job application. There seems to be equal success applying in person as applying online through sites like Indeed or Glassdoor on even on chick-fil-a.com.
The next step is an email to schedule a phone or video interview. If they haven’t reached out to schedule this in 7-10 days, it might be worth following up.
Finally, you’ll be asked to come to the store for an second interview in person. These are usually one-on-one though occasionally they hold small group interviews.
In many cases, if this goes well, you’ll be hired on the spot. But don’t despair if this doesn’t happen, check out our follow up email templates for inspiration for checking back in.

Now let’s get into the Chick-fil-A interview questions you should expect.

Sample Chick-Fil-A Interview Questions And Answers

Why Do You Want To Work For Chick-fil-A?

This is one of the most common interview questions you can expect, so you must nail the answer to “why Chick-fil-A?”

You could answer this one by telling them how their values and mission resonate with your values. For example, Chick-fil-A emphasizes bringing the community together; you could say a few things about that too while drawing on your extracurricular activities like sports, clubs or volunteering.

Talk about how you want to represent them because you love their service and the food. On top of that, you must also mention that you want to work for a fast-growing fast-food restaurant.

If you’re a student looking for a job to fund your college, you could mention how having a job at Chick-fil-A will help you get the education you want.

Tell Us A Little About Yourself?

This is also a pretty common job interview question that you could be asked, so let it flow naturally.

This is how you should answer it:

You could answer this by touching on the present, the past, and the future. Lightly talk about these three things when you’re asked to talk about yourself.
Talk a little about what you currently do, along with some significant achievements that you’re proud of. For example, you’re a student who recently graduated high school and has had multiple accomplishments in your extracurricular activities. You talk a little about at time you went the extra mile and allow them to see who you are as a person.
Then you could move onto an experience that you may have relevant to the position you’re applying for. For example, if you’re applying to become a kitchen staff member, you must mention how you work well under pressure and how you like to cook in your spare time.
And lastly, you could brush up on why having this particular job can help you with personal and professional growth.

What Do You Know About Chick-fil-A?

You should consider doing a little homework before you show up for the interview.

Here’s what your answer should sound like:

You should touch on surface-level information like how Chick-fil-A is a restaurant founded by S. Truett Cathy specializing in chicken sandwiches and has over 2600 restaurants in 2021. It is operated as a franchise and unlike most fast-food restaurants, it is closed on Sundays across all locations.

This is a very basic question that you should 100% expect the hiring manager to ask. And its an easy one to shine on if you prepare in advance and show how much you know about the franchise.

Not only does this gives them an idea about how aware you are of their operations and function, it also shows them that you prepare and take your work seriously.

Finally, don’t get tripped up if the interviewer mentions CFA. Many people shorten Chick-fil-A this way.

How Do You Define Excellent Customer Service?

As a job seeker who is supposed to work a high-pressure job, you must have a strong sense of what customer service looks like. Naturally, the hiring manager would want to hear your point of view on this as Chick-fil-A takes hospitality very seriously.

Your response should sound something like this:

Customer service is about going above and beyond to ensure that the customer leaves the restaurant fully satisfied. This means that their needs must be met, and they should be happy with the entire experience.
You can then follow up highlighting the importance of being responsive and fast, especially when taking orders and interacting with customers.

How Could Your Skillset Be Used To Help Further Customer Experience?

Every person is born with a particular set of skills that are innate in nature. You could talk about those traits by highlighting your skills that best match the job description.

Answer:

Talk about the traits you’re most confident in; for example, you are a sociable person who happens to make friends easily. So, you could talk about that and how that specific trait has helped you through life and then link this trait to the job requirements.

So as a sociable person, it is easier for you to be friendly and responsive to customers who walk in since it comes naturally to you.

Highlighting how your work ethic and team player attitude will benefit customers is great here as well.

What Makes You A Good Fit For Our Team?

The right way to answer this question is to focus on the hiring manager’s qualities. You’ll get an idea after you go over the job descriptions.

The answer:

You should start by highlighting Chick-fil-A’s values and how your skills, qualities, and traits align with them. You should let them know that you are motivated to contribute to the business and provide great customer service. Even better if you have prior work experience you can connect to this.

Also, talk about how teamwork is essential and give them an instance where you worked with a team—and how it helped you achieve quicker results.

Finally, mention how you’re purpose-driven and that you are willing to put in the effort in helping the business achieve its goals, i.e., keeping the customer happy. This is a cornerstone to their company culture.

What Would You Say Is Your Greatest Strength?

Here you could mention some traits that can convince the hiring manager that you’re a purpose-driven individual willing to work in a high-stress environment.

When the interviewer asks, your answer should sound something like this:

Think of a trait that helped you during a difficult time or when you had to work your way out of a challenging situation. It could be anything. For example, you could talk about how flexible you are; it could be with timings, skillset, adaptability, anything! Just make sure you’ve identified a strength relevant to the job you’re applying for.

This will help the hiring manager understand what you are like and how you, as an individual, can be an asset to their franchise.

What Are Your Weaknesses?

It is important that you share your weaknesses with the interviewer to know what areas you’ll be working on once you join them.

You could say that your sociable personality makes it difficult for you to peel away from the customers once you start chatting with them, and that’s something you’d want to work on. Tell them how you’re learning to serve people efficiently without getting too chatty with them.

Let them know that you’re actively trying to work on your weakness. It’s okay for you to tell the hiring manager about the weaknesses. This should not cause you any stress or anxiety (since we’re all imperfect) – what they’re looking for is that you’re making an effort to overcome them and improve.

How Would You Describe Your Teamwork Skills?

This question is usually asked to determine whether the candidate being interviewed understands the importance of teamwork or not. It would be best if you let them know that you’re a good team player.

Your answer should sound something like this:

Mention how you work well in a team and give them an example of working with several people and achieving something through collective effort. It could be a project you worked on, a sports activity, or something that made you feel like you accomplished something.

Showcasing teamwork skills is important in any work environment, especially for a popular restaurant like Chick-fil-A. A typical day is always crowded with customers coming in and out of the joint.

How Well Do You Work In A Fast-Paced Environment?

Multitaskers and highly organized people are often the ones that thrive in fast-paced situations. Do not forget to bring along some examples of arranging your work and multitask when you need to attend to several customers.

So what should your answer sound like?

You should let them know that you can think on your feet, which is one of the reasons you work in a fast-paced working environment. You should go ahead and highlight relevant experiences here—it could be anything, a situation, action, a task, or maybe a result. Put extra emphasis on how well you performed in a fast-paced environment.

Your flexibility and versatility are important in these working environments because the hiring manager wants to know whether you’ll be available to juggle different tasks or not. What if one of the team members is not there or cannot perform that specific task that needs to be done as soon as possible.

How Would You Handle A Customer Who Tells You Their Order Is Wrong?

Errors occur, and mistakes happen, but what can you do in a situation where you’re required to calm down a furious customer or fix what’s already happened. Hiring managers want to know how you would handle a stressful situation where their order has been messed up because it’s likely to occur in a business.

Here is how you should answer this question:

You want the interviewer to understand that you’re a person who doesn’t avoid taking responsibility for their actions. So you must show them that you will not have a problem apologizing to the customer.

The first thing that should come out of your mouth in a situation like this is an apology; tell the customer you are sorry and apologize for the inconveniences caused by you. Second, you must immediately explain to your customer what happened; for example, if it was a staff error, let the customer know what the issue was.

This helps you be more transparent and honest. This is exactly what the hiring manager is looking for, someone who can connect with the customer to ease their frustration. After which, you must reassure them that it will not happen again. This will reduce the chances of them leaving the restaurant frustrated.

If We Ran Out Of A Product, How Would You Communicate This To A Customer?

It is not unusual for restaurants to run out of products or ingredients that customers frequently order. So the hiring manager obviously would want to know what you would do in a situation where you have to tell a customer that you no longer have a particular product.

This is what your answer should look like:

It would be best to mention how the first thing you would do in that situation is to listen to the customer. Ask them what they need and what they are looking for. If the product is not in stock, you must let them know immediately and offer an alternative. Ask them if they would like to have something similar to the product that they want.

This will comfort them and help them understand other options that you present them with. But, again, communication is critical in a situation like this, and you should let the hiring manager know that you’ll be handling the case pretty well.

What Would You Do If A Customer Was Shouting At You?

It can be pretty frustrating and nerve-wracking when things fly off the handle, and a customer starts to shout at you. This isn’t something the restaurant businesses are not familiar with; in fact, it happens quite a lot. Since that’s the case, hiring managers like to know whether the person they plan on hiring can handle the situation professionally or not.

Your answer should look something like this:

Let them know that you’re willing to stay calm no matter how difficult the situation may get for you. Then you could tell them that the first thing you’d do is try and calm them down by acknowledging their distress. Listening to your customer is the key here, and you’re going to make sure you’re making your customer feel heard and seen.

The two main things you must focus on are sympathy and apology. You’ll have to listen to your customer’s concerns, apologize, repeat those concerns to them and let them know you’ll try and sort them out.

Conclusion: Chick-fil-A Interview Questions

In the end, going into a job interview might be nerve-wracking. But lucky for you, we have provided you with a list of 13 most frequently asked Chick-fil-A interview questions that might help you ace the interview.

Take advantage of the questions and sample answers provided to you. This way, you can land a job in a popular franchise like Chick-fil-A, and you can finally fulfill your dream of working at Chick-fil-A.

Make sure to check out our article on fast food resume skills as well as our follow-up email templates to round your job application process.

And if a job at Chick-fil-A isn’t quite right for you, we have similar guides for McDonald’s, Starbucks, Tim Hortons & Target.

Good luck!

Learn How To Get 2024‘s Top 6 Best Creative Freelance Jobs

Dave Kline — Fri, 01 Oct 2021 19:12:05 +0000

Freelance work encompasses so many benefits: setting your own hours, working remotely from anywhere you’d like, and generating extra income. Whether you’re looking for a side hustle or a step towards a digital nomad career change, creative freelance work opens doors to a lot of opportunities.

Getting started is the toughest part, but once you get the ball rolling, you can start building a consistent client base. In this article, we break down our top 6 choices for creative freelance work, how to learn the skills needed, and where to look for work.

How to become a freelance creative professional

First things first, you need to learn the tricks of the trade. Domestika, the fastest-growing online learning platform for creative courses, has the goal of helping users reinvent themselves professionally. With their wide range of creative courses taught by industry experts, Domestika offers quality lessons for users to learn new skills and, in the process, build a creative portfolio to attract potential clients.

Once you’ve honed your skills and developed quality samples of your work, you’ll want to set up a profile and get approved on a freelance marketplace. The popularity and prices tend to vary from niche to niche, so make sure to check out a few. Fiverr, Upwork and Freelance are all popular options. And usually, approval to offer creative gigs happens the same day.

Now you’re ready to market your skills. While it can feel daunting to start from scratch, you have several advantages on your side.

First, you can study the busiest and most successful freelancers in your niche and replicate their offerings – no need to reinvent the wheel.

Second, we’d suggest starting a little cheaper than the average cost in the market. You don’t yet have customer ratings to make you stand out so make it easy for people to take a chance on you.

Finally, because you’re new, you can be faster and go above and beyond for your first few clients. This will pay dividends in the long run with return work and great ratings.

We know it’s hard to believe how easy it is to find people around the world who’ll value and pay for your skills. Now let’s look at the most popular creative freelance jobs to give you some inspiration to start your entrepreneurial journey today.

2024‘s Top 6 Best Creative Freelance Jobs

While there are nearly infinite niches and bundles to offer your freelance customers, some areas are showing more growth and popularity than others. While our advice is to focus where you have both the passion and skills, it’s also helpful to be mindful of what’s in demand.

And while we might disagree that transcription is a top creative freelance job (side note: my mom was both a transcriptionist and very crafty, so I’m throwing no shade) we do agree with Indeed on several of the other best freelance jobs for creative professionals.

So let’s dive into more detail on the skills needed for one of these top creative freelancer gigs. We’ve taken the liberty of highlighting the best courses from Domestika in each area. We also did some research on the best platform to market your creative services.

USE CODE SKILLSCOUTER-10 FOR AN EXTRA 10% OFF ANY OF THE COURSES AVAILABLE.

Without further ado. Let’s count them down…

6. Freelance Graphic Designer or Illustrator

Think logo design, illustrations for a company’s social media, or designs for products. For those who would love to create illustrations or designs, but don’t know their way around Photoshop or Illustrator: Domestika has in-depth courses called Domestika Basics, where you get a complete walkthrough of professional creative software. For those who already are familiar with design software and want to build a portfolio, there’s a wide range of design courses available to choose from.

Here are a few:

Procreate for Beginners: Digital Illustration 101 (Basics)

Adobe Illustrator for Beginners (Basics)

Adobe Photoshop for Beginners (Basics)

Logo Design: From Concept to Presentation

Editorial Illustration for Magazines

Creative Patterns for Graphic Design

Where to find freelance graphic design and illustration work: Fiverr.com

5. UX Design and App Design

The future is now, and it’s in the apps on our phones and the experience users have online. User experience (known as UX) is very quickly rising in demand as companies start to pay more attention to how their clients experience their apps and websites. At Domestika, they have a variety of courses on the different aspects of UX.

Introduction to UX Design

UX Research 101

Introduction to Adobe XD (Basics)

App Design: Prototyping for Beginners

Where to find freelance UX work: most job websites including LinkedIn

4. Freelance Photographer

Yes, photography can be much more than just a hobby. A great place to start is by learning how to use a photographer’s two favorite software programs: Lightroom and Photoshop, then build your portfolio with product photography or brand photography for social media course.

Adobe Lightroom Classic: A Beginner’s Guide (Basics)

Adobe Photoshop: Beginner’s Guide for Photographers (Basics)

Directing People for Portrait Photography

Creative Product Photography from Start to Finish

Lifestyle Brand Photography for Social Media

Where to find freelance photography work: Upwork.com

3. Branding and Social Media Management

Branding and social media go hand in hand. Branding is all about how customers perceive a product, and social media is one of the most important mediums to position a product. Both fields require strategizing content, engagement, as well as setting and reaching metric goals.

Community Management Fundamentals

Instagram Strategy for Business Growth

Building a Personal Brand on Instagram

Brand Strategy for Online Platforms

Brand Strategy: Defining User Experience

Where to find social media management and branding work: Indeed.com

2. Freelance Copywriter

Copywriting is an excellent freelance job. Companies are always looking for new written content for their websites, articles, blogs, social media, etc. If you are interested in pursuing freelance copywriting but don’t have any experience, a great place to start is with a blog. Domestika has a number of writing and content marketing courses, which are very useful when starting out or when perfecting your tone and style.

Copywriting for Social Media

Blogging 101: Tone, Branding, and Strategy

Screenwriting Essentials: Create, Write, and Develop for TV

Creative Writing for Beginners: Bringing Your Story to Life

Where to look for freelance writing work: Fiverr.com or Freelance.com

1. E-commerce

There’s nothing like being your own boss. Starting your own e-commerce business allows you to create something that expresses your own unique style, and you get to build something that is truly your own. Domestika has course options to start your own e-commerce business with little investment required, such as print-on-demand dropshipping, as well as courses to apply your illustrations on different products and how to sell them online.

Print-on-Demand for Creatives: Design and Sell Your Own Products

Digital Marketing Strategy: Build Your Online Presence

From Illustrations to Merchandise: Market Your Artwork

E-Commerce Fundamentals: Launching an Online Store from Scratch

Where to start: Shopify.com

When starting a new project, the first step is always the most difficult one. But as the famous saying goes: believe you can, and you’re halfway there. The best time to start your next project is now. If you’re interested in exploring the rest of Domestika’s course catalog, check them out here.

How To Score That Back-End Developer Job With 43 CodeIgniter Interview Questions & Answers

Lewis Keegan — Sun, 06 Dec 2020 01:45:54 +0000

A lot of people who appear for back-end web developer interviews often get quizzed extensively about CodeIgniter.

So if you’re looking for a resource on CodeIgniter that will prepare you well for any question that comes your way, you’ve come to the right place!

In this article, I have compiled a large number of CodeIgniter interview questions. By going through this list, you will not only be ready to face the simpler, what-is-CodeIgniter type questions, but you will also be able to explain quite advanced topics also.

It doesn’t matter if you haven’t coded using CodeIgniter before – I’ve included code snippets directly from the official CodeIgniter documentation for all questions that require sample code. Let’s get started!

Welcome to my Blog!

You should save this file in the application/views directory with the ‘.php’ extension.

13. How do you load a view in CodeIgniter?

A view cannot be loaded directly, it must be called by a controller. Here is how to do it:

$this->load->view(‘name’);

There is no need to add ‘.php’ to the ‘name’ of your file, as long as you’re not using any other extension.

Next, you have to add this line to the controller file in the following way:

class Blog extends CI_Controller {

public function index()

{

$this->load->view(‘blogview’);

}

14. Describe a ‘controller’ in CodeIgniter.

A controller is responsible for loading all of your views and executing the functions inside your model classes so that you can retrieve information from the database.

The name of the controller class file is associated directly with a URL that is opened. For example, if you go to the following URL:

something.com/index.php/example

CodeIgniter will search for a controller file named ‘Example.php’ and load its contents. Here is an example of a basic controller that contains a class named ‘Blog’:

class Blog extends CI_Controller {

public function index()

{

echo ‘Hello World!’;

}

Note that the first letter of the class name must always be uppercase.

15. How to define a default controller in CodeIgniter?

When a URL is not present, such as in ‘localhost/codeignitor/’, CodeIgniter will use the default controller. You can set this default controller by navigating to the application/config/routes.php and adjusting the following variable:

$route[‘default controller’] = ‘your_controller’;

Here, ‘your_controller’ is the name of the controller you want to set as default.

16. What is the method to call a constructor in CodeIgnitor?

A constructor can be called using the following line of code:

parent:__construct( )

17. Describe the structure of a CodeIgniter URL.

Following on from its MVC structure, CodeIgniter uses a segment-based approach to URLs instead of the standard query-string approach. Here is an example:

website.com/class/method/ID

Here, the first segment represents the controller to be called, the second represents the specific method from that controller, and the third (and any additional ones) is for variables and IDs to be passed to the method.

18. What is a CodeIgniter inhibitor?

An inhibitor is an error-handler that takes care of errors and faults in your application and processes them in a way that allows you to fix them easily. It formats the error message, puts it in the log, mails it, and redirects the application to a temporary view.

19. What default method does CodeIgniter call?

CodeIgniter will always call ‘index.php’ as the default method unless you have specified something else. You can specify a different method by defining it in the Controller file and calling it explicitly.

20. How do you override the default method through remapping?

You can do this by adding the _remap() function to the Controller file and passing the preferred method you want to load as a parameter. Here is the code for this:

public function _remap($method)

{

if ($method === ‘some method’)

{

$this->method();

}

else

{

$this->default_method();

}

Notice that the code will override the default method only if another method is provided in the parameters.

21. Explain what a ‘helper’ refers to in CodeIgniter.

A helper is simply a file that contains useful functions that help make a task easier for you. There are different kinds of helper files:

URL helpers that make creating links easier
Text helpers that make text editing and manipulation more convenient
Cookie helpers which help you manage and read cookies

22. How do you load a helper file?

You load a helper file by adding the following line of code to either the constructor of the controller or inside any function that needs to use it:

$this->load->helper(‘name’);

So if you’re loading the ‘text_helper.php’ file, you should replace the ‘name’ in the code by ‘text’, and you’re good to go.

23. How do you load multiple helper files?

Instead of passing in a single helper in the parameters, you just have to send in an array of helper files. Here is how this is done:

$this->load->helper(array(‘helper1’, ‘helper2’, ‘helper3’));

24. How do you auto-load a helper file?

Sometimes, when a helper file is needed throughout the application, you can auto-load it by adding the above-mentioned line of code to application/config/autoload.php.

25. What is a library in CodeIgniter? How do you load it?

Libraries are packages made in PHP that provide higher-level abstractions and so make development a lot faster. These remove the need to focus on small, minute details by taking care of those by itself.

To load a library in CodeIgniter, this is what you have to do inside a controller:

$this->load->library(‘class_name’);

26. Where are all libraries located in CodeIgniter?

All the pre-packaged libraries developed by CodeIgniter are available in the system/libraries directory.

27. How do you load multiple libraries at the same time?

The process is similar to loading multiple helper files. You use the same line of code for loading one library but replace the parameter with an array.

$this->load->library(array(‘library1’, ‘library2’));

28. How can you create libraries? What else can you do?

You can create entirely new libraries from scratch inside your application/libraries folder by coding the classes from scratch. However, you can also extend a native library if you want to add some custom functionality to it.

If you find that a native library is not useful and you have a better idea, you can even go ahead and replace it altogether. To summarize, you can:

Create new libraries
Extend native libraries
Replace native libraries altogether

29. What are some naming conventions you should follow while creating libraries?

There are 3 conventions you should follow to make your own life easier:

Capitalize all file names, e.g. Sampleclass.php
Capitalize all class declarations, e.g. class Sampleclass
Choose the same name for your files and classes

30. What is the basic prototype of a class file?

Here is the basic prototype of a class file:

defined(‘BASEPATH’) OR exit(‘No direct script access allowed’);

class Someclass {

public function some_method() { }

}

31. What is the method to extend a class in CodeIgniter?

To extend a class, you have to create a file named MY_Input.php in the application/core/ directory with the declaration:

Class MY_Input extends CI_Input { }

Note that once again, the name of the class and file has been kept consistent.

32. What is an example of a URL routing different from the default one?

By default, CodeIgniter follows a standard structure for the URL which gives the first segment to the class and the second to the function. This is what it looks like:

something.com/class/function/id

However, you can choose to have a different structure. Here is one example:

something.com/product/1

something.com/product/2

something.com/product/3

In this example, the second segment is kept for a product ID instead of a method.

33. How do you specify your own routing rules?

First, you have to navigate to application/config/routes.php, and locate the array called $route. Next, you can use either a wildcard entry or a regular expression.

34. What are wildcards and regular expressions?

You can have two kinds of wildcards:

Matching only numbers through: num-series
Matching only characters through: any-series

Here is an example of creating a regular expression to route through your own URL choice:

$route[‘blog’(a-zA-Z0-9]+)’] = ‘women/social’;

35. What is the purpose of configuring URL routes?

There are several reasons why you would configure URL routes:

It can increase the page visits to your website through better search engine visibility
It can help hide the complex expressions from your users

36. What are hooks in CodeIgniter?

Hooks are features that allow you to manipulate the way CodeIgniter normally executes its program, without going into the relevant files and meddling with the code.

This is particularly useful if you want to change the order of execution of scripts or add in a controller call before the view is loaded.

37. How do you enable hooks in CodeIgniter?

Navigate to the application/config/config.php file and switch the following setting to ‘TRUE’ as shown below:

$config[‘enable_hooks’] = TRUE;

38. What is the method to define a hook in CodeIgniter?

You can define hooks by going to the application/config/hooks.php file and using this prototype:

$hook[‘pre-controller’] = array(

‘class’ => ‘MyClass’,

‘function’ => ‘Myfunction’,

filename’ => ‘Myclass.php’,

‘filepath’ => ‘hooks’,

‘params’ => array(‘beer’, ‘wine’, ‘snacks’) );

39. What are drivers in CodeIgniter?

Drivers are a different kind of library in CodeIgniter that have a structure involving a parent class and multiple child classes, each of which can access the parent class but not the sibling classes.

Drivers provide clean and crisp syntax for you to implement discreet classes in your own application.

40. How can you make use of a driver in CodeIgniter?

You have to initialize it inside the controller using the following line of code:

$this -> load -> driver(‘class_name’);

41. How can you create a driver in CodeIgniter?

You have to take care of 3 things if you want to make a driver.

Create a file name such as ‘Driver_name.php’
Create a list of drivers inside this file
Write the code for each individual driver

42. What is the method to link multiple databases in CodeIgniter?

Here is how you could connect multiple databases at the same time (simultaneously):

$db1 = $this -> load -> database(‘group_one’, TRUE);

$db1 = $this -> load -> database(‘group_two’, TRUE);

43. What are security methods in CodeIgniter?

CodeIgniter has several ways of implementing security in your application and protecting the raw input data fed to your program. Here are 3 methods:

CSRF (Cross-site Request Forgery)
Class reference
XSS filtering

For more learning, you can also see my guides on full-stack development courses and SQL courses.

2024‘s 17 Most Challenging Starbucks Interview Questions + Answers [Free Guide]

Lewis Keegan — Thu, 03 Dec 2020 01:24:22 +0000

Looking to join the Starbucks team? If so, knowing the common Starbucks interview questions will help you be prepared and reply with confidence during the interview.

Below, you will find a wide range of questions that are likely to be asked during a Starbucks interview for beginner and intermediate positions.

Best of all, I have also created some sample answers plus some additional tips and tricks to know to crush the interview. Let’s get started!

17 Starbucks Interview Questions + Answers

1. Why do you want to work for Starbucks?

First on my list is by far one of the most common interview questions you will be asked, so this is one you should be prepared for.

Example Answer:

I have always felt that the values that Starbucks expresses, in terms of respect and accountability, align with my own personal values.

I love that you even call your employees ‘partners’ rather than workers, and that feels like a harmonious space to be in and come to work each day.

Additionally, I love drinking coffee from Starbucks and sitting in the stores and absorbing the atmosphere.

2. What is your favorite drink at Starbucks?

This may seem like an odd question, but what you are really being assessed here is your Starbucks product knowledge

Example Answers:

My favorite drink would be the mocha whip, in cold months, as I love the taste and warming feeling.
I love, in warmer times, the vanilla cold brew, as it feels like a great energy boost, as well as a sweet treat.

3. How do you define amazing customer service?

Of course, as a hospitality employee, you must have strong customer service skills. The hiring manager will most definitely want to get a sense of your command of customer service.

Example Answers:

Customer service is about going beyond what is expected to ensure that customers leave feeling fulfilled in having their needs and desires met through our products and service, as well as being delighted by the entire experience.
Great customer service is about being fast and responsive, personable, and friendly, especially in remembering people’s names and listening to the customer in their orders, requests, and feedback.

4. What personal skills would help you excel in this role with us?

Everyone has innate skills that will help them through life. This is about expressing what your ‘superpowers’ are, in referencing the role of a Starbucks employee.

Example Answer:

I am super friendly and sociable. It’s natural for me to talk to people and make friends easily, so this allows me to really provide a level of customer service that is extremely high, without much effort on my part to put on a happy face, since I am genuinely happy to be working with and serving people every day.

5. How much hospitality experience do you have?

For this question, share any past experience you have in hospitality or a cafe environment.

Tips for answering this question:

Share how many years/months of experience you have, naming the places you worked and the responsibilities you had.
Focus on the roles you loved the most as the interviewer will feel your enthusiasm.
If you have no experience, share that you are looking for your first hospitality experience in this role. Additionally, you can share a past experience where you may have been hospitable to a friend or family member.

6. How would you describe your teamwork skills?

Working in any hospitality role, Starbucks requires partners to work well within a team in a stressful environment.

Example Answer:

My clear and direct communication makes teamwork smooth as we are all able to stay on the same page as to what needs to be done, and my value of harmony within environments also allows me to be sure that we are all communicating with respect and positivity.

Additionally, I am more than happy to receive feedback from other team members on how I can improve my skills.

7. How well do you work in a fast-paced environment?

Starbucks is definitely fast-paced! If you can’t handle a morning rush, then you won’t be suited for this role.

Example Answers:

I thrive in fast-paced environments. I personally love working in dynamic environments where I can move fast, juggle multiple tasks at once, and be on my feet moving about every day.
I get bored when things are slow, so even if it’s not so busy with customers, I’ll find another job to busy myself with.

8. What are some of your strengths?

You can refer to your character traits or core skills you have learned in your hospitality training/experience.

Example Answers:

I know that making complex drinks and great coffee is one of my strengths, now that I have mastered the espresso machine. I particularly enjoy milk frothing and help others on the team with their skills. I feel that my memory is very strong, allowing me to remember multiple orders and customers’ names with ease.

9. What are some of your weaknesses?

This is important to share how you are working towards strengthening parts of you that may be a little weaker in your skills or traits.

Example Answers:

I would say that actually my sociable personality, which is a strength, can also be a weakness, at times, as I love chatting to customers so much, that I need to remember that the most important thing is to serve them in an efficient way.
I am learning how to serve and chat, and politely move away from the conversation to make sure all the tasks are being done.

10. How would you handle a customer who tells you their order is wrong?

This will likely be a scenario that you will deal with multiple times, and you’ll probably experience a whole spectrum of responses – from calm and polite, to frustrated and shouting.

This is also a very common Starbucks interview question, so paying extra attention to this can be advantageous.

Example Answers:

I would ask first what their order was, and what they received/what is wrong. I would make them a new drink immediately if it were an entire drink that was wrong.
If it were that there was something in the drink that was not correct, I would ask why they are not enjoying their drink as expected. I may need to then make adjustments to the temperature, flavoring, topping, or simply remake their drink again if need be.

11. What mistakes have you made in a past role, and how did you fix them?

The interviewer will appreciate seeing your humility and your maturity in handling the fact that you will make mistakes. What’s important for them to sense is that you are geared towards growth and solving issues like mistakes, along the way.

Example Answer:

In my previous role working for a local coffee shop, when I was first learning to steam milk for coffee and pour properly, I would have difficulty making latte art.

I asked my coworker for help to let me know if the amount was correct and the steaming was right, and with their help, I quickly fixed the mistake that I was making (steaming for too long and pouring too little froth into the cup).

12. If we ran out of a product or an ingredient, how would you communicate this to a customer?

The importance of communicating with customers is extremely high for any foodservice role. You need to be able to share information, take orders, and listen effectively as a Starbucks employee.

Example Answers:

I would first apologize and state that we do not have a particular ingredient for their item, and if there is a solution to replace it with something else, ask them if they would like that.
If it were an entire item that we couldn’t make, I would suggest other items similar to them and also ask about what they are looking for to point them to other menu items to consider.

13. What would you do if a customer was shouting at you?

Hopefully, this never has to happen – but if you’ve worked in hospitality for a few years, you know this will eventually happen (even more so if someone hasn’t had their morning coffee). In any case, be prepared to answer this question if it comes up.

Example Answers:

I would stay calm and make sure I was in a space where I was non-reactive, and not taking it personally. I would ask them to step aside with me, to be away from the public space, if possible.
I would try to express my understanding, and ask that they please lower their voice. If this does not work, I would call on my supervisor to take on this situation, staying present to answer any questions that might come up if a conversation ensues.

You may even want to do deeper prep with our how did you deal with a stressful situation interview question guide.

14. What is the biggest challenge working in hospitality?

Hopefully, you have some hospitality experience going into this interview, so you can answer this question from your personal understanding. If not, then remember this example answer.

Example Answer:

I would say that the pace of work is probably the biggest challenge. For some, it may be customer service – keeping friendly with disgruntled customers – but for me, I feel that staying accurate and graceful in multiple tasks is what can be challenging in hospitality.

15. What is your availability?

One of the many common Starbucks interview questions will be your availability for the role. Ideally, HR managers are looking for more flexibility, but you also have to be upfront about any prior commitments.

Tips for answering this question:

If you have flexible availability, share that there are no times off-limit in your schedule.
If you have days/times where you definitely can’t work, share the details as clearly as possible and be sure to tell them why you can’t work.

16. What is your ideal work schedule at Starbucks?

This question is about preferences in terms of when you work and how you’d like your schedule to look.

Tips for answering this question:

If you have preferences for workdays, share them, while also expressing that consistent work is most important and you aren’t attached to having your preferences met, if it isn’t possible.
Ideally, you’d have no preference and are happy to work whenever needed. If that’s the case, share this with the interviewer.

17. Do you have any questions for me?

Show your enthusiasm and interest in the role by asking questions.

Example Answers:

What defines a successful Starbucks employee, in your eyes?
What does a typical day in this Starbucks store look like?
How do you describe the unique company culture of this store?

To further increase your skills and the likelihood of getting a job at Starbucks, you can also see my other posts on online barista training classes and also barista interview questions.

19 Librarian Interview Questions + Answers That Are Time-Tested And Proven Effective

Lewis Keegan — Tue, 01 Dec 2020 00:23:33 +0000

Working as a librarian is a unique role and one that requires some key skills such as customer service, organizational intelligence, time management, and personable communication.

So if you’re looking to land a new job, the following librarian interview questions will help you be prepared and stand out in the interview.

Below, you will find 17 librarian interview questions that commonly get asked along with some sample answers and tips. Let’s get started!

19 Librarian Interview Questions + Answers

1. Why do you want to work as a librarian?

The interviewer will most likely ask why you are interested in being a librarian and how you got into this field of work.

Example Answers:

I love the idea of helping people become more educated, skilled, and generally foster their love of learning new things or spending their free time diving into new worlds.
I am personally so happy when learning and appreciating new knowledge, so knowing that I can help others experience this joy is what I love about being a librarian.

2. Why do you want to work here?

This is about the specific library that you are applying for. The hiring manager wants to get a sense of how well you know the library, and how invested you are in its success.

Tips to answer this question:

Research the library and look for interesting facts, history, etc.
Get to know the council and the type of collection it has by browsing their site.
Check public reviews (if they have some) to share about positive reviews you have found that make you hold this library in high esteem.
Also, share any personal experiences that you have had at that library, and why you would like to contribute.

3. What do you believe creates amazing customer service?

Librarians are in the game of customer service – not just managing books and accounts. Share what your idea of great customer service is.

Example Answer:

Great customer service is about doing all that you possibly can to listen to the needs of the customer and to help them fulfill those needs/desires.

This means empathetic listening, and a proactive mindset to problem solve your way to coming up with an answer and solution for what they want/need.

Also, sharing any personal recommendations of books, and being familiar with well-known writers helps me to help any age of reader.

4. How have you resolved a conflict/difficult situation with a customer?

This may happen from time-to-time, and the manager will understand this. Expressing your mode of conflict resolution is beneficial for the hiring manager to see that you have the competency needed to handle this were it to come up in your role.

Tips for answering this question:

Speak about a specific example from your past and what you did to resolve the issue.
Make sure that you focus on how the issue was resolved for the customer and their level of satisfaction from the resolution.
If you don’t have an example, share how you would go about this situation, in a mature, mindful, and patient manner.

5. How do you handle stressful situations in general?

Though a library is a relatively calm environment, working for one can bring up stressful situations sometimes, when it comes to managing tasks and deadlines.

Example Answer:

It helps, when there are many things to do that could potentially overwhelm me, to tackle each thing one step at a time, reminding myself that there are many different ways to solve problems and sometimes a creative approach and a different perspective is needed.
I like to focus by taking a deep breath, having some water, and knowing that ultimately, everything will be fine.

6. How would you handle helping students conduct research?

Since many students visit libraries to reference materials for their studies, the hiring manager would like to see if you are familiar with the process of helping point students in the right direction.

Example Answer:

After speaking with the student to assess their topic of interest and needs, I would compile a list of sources that would be most helpful, as well as show them how to use the database, and if they need, physically point them to the right locations for finding what they are looking for.

7. What would you do to help create an inviting environment for patrons to promote learning?

Maintaining an environment that is supportive to students and professionals is one of the main focuses of a librarian. In the interview, if this question arises, be sure to share how you may go about making sure the atmosphere supports learning,

Example Answer:

I understand the importance of creating a warm, inviting environment by maintaining cleanliness, removing clutter, and adding touches like warm lighting, or natural light and air, as well as healthy plants and comfortable chairs in quiet areas.
I have strong attention to detail and always feel better when the spaces around me are ordered and welcoming, and this makes me very aware of creating the same feeling for all patrons.

8. What are some of your strengths?

This is your time to shine! Reference key strengths that you know would make you an asset to any library.

Example Answer:

I would say that my love for learning new things and my open mind to new ideas, topics, concepts, and systems are my strengths. Being able to share interesting and helpful information with patrons, as well as being open to learning a new system or technology method for my job is natural for me to enjoy.

9. What are some weaknesses?

Sharing that you understand that you are still growing is crucial for managers to know that they are hiring a rational and mature individual.

Example Answer:

As I have such meticulous attention to detail, sometimes I can get lost in a task for a long time, wanting it to be perfect. So accepting that some things may need more time, or less attention, where there are other tasks to do, is what I am working on and growing in my role as a librarian.

10. How proficient are you in using technology?

As a modern-day librarian, you’ll need to know your way around technology to be suitable for any role.

Example Answer:

I have a lot of experience using technology and feel very proficient in using databases, word documents, data management with different software, and more.

11. How do you stay current with the most recent new books?

This is important as you are not only there to help people use the database, but to actually be your own kind of database that understands what new books and topics are available to people.

Example Answers:

Through my memberships of online databases of different genres of books, I read reviews about best-sellers or new and noteworthy titles as they come up, almost daily.
I use social media like Twitter, RSS feeds, and Facebook to learn about new releases or to find older titles that are relevant to current themes in the world.
Additionally, I love to read a wide range of fiction and non-fiction which keeps me up to date on both sides.

12. How do you handle objections from patrons about certain books in the collection?

Though this is not common, it is one of the many librarian interview questions that might arise, so being prepared for it can help.

Example Answers:

I would politely respond that this library is impartial to all subjects, political matters, and religion and that we are the source for information, not the creators of it.
I would share that we cannot get rid of books because of people’s preferences, as we understand that another person may want that exact book, with their own unique views and preferences.

13. What is one of your most rewarding experiences as a librarian?

Share a memory about a past experience that was positive and gave you satisfaction as being a librarian.

Example Answer:

When I suggested a book to a customer, they later came back to tell me how much they loved the book, and are going to read all of the author’s works. This really feels great to know that my advice can have such a positive impact on someone’s search for knowledge.

14. What is the biggest challenge working as a librarian?

This may sound like a trick question, as it’s not as expected as others. Be prepared in case it comes up!

Example Answers:

I absolutely LOVE books, so balancing my desire to read them all, with knowing that I am working there to help others find what they need, is a challenge.
Staying on top of the many patrons’ names and their past loans, by heart. Though the information is in the database, I love to be personable and remember them all. As a librarian, there are so many faces I see each day so the challenge of remembering everyone is something that I’m working my way through.

15. What is your availability?

This is a practical question that could come up towards the end of the interview.

Tips for answering this question:

If you have flexible availability, share that there are no times off-limit in your schedule.
If you have days/times where you definitely can’t work, share the details are as clear as possible, and be sure to tell them why you can’t work.

16. What is your ideal work schedule?

This question is about preferences in terms of when you work and how you’d like your schedule to look.

Tips for answering this question:

If you have preferences for workdays, share them, while also expressing that consistent work is most important and you aren’t attached to having your preferences met if it isn’t possible.
Ideally, you’d have no preference and are happy to work whenever needed. If that’s the case, share this with the interviewer.

17. Do you have any questions for me?

Asking questions in the interview will show that you are enthusiastic about this role.

Example Answers:

What defines a successful librarian, in your eyes?
What does a typical day in this library look like?
How do you describe the company culture of this library?

To get further prepared for your interview, you can also upskill further by checking out my other posts on Excel courses and Office 365 courses to help with library administration tasks.

17 Clerk Interview Questions + Answers That Will Teach You How To Impress During An Interview

Lewis Keegan — Sun, 29 Nov 2020 04:57:48 +0000

If you’re soon to complete your interview for your next clerk position, it’s going to help a lot if you are prepared to answer the most commonly asked clerk interview questions.

Rather than trying to work it all out on your own, I have sourced some of the most common interview questions and answers for clerk jobs.

By the end of this article, you’ll feel more confident to step into the interview, wow the hiring manager, and secure the role as you stand out from the competition with your clear and strong communication. Let’s get started!

17 Clerk Interview Questions + Answers

1. Why do you want to work here?

The hiring manager usually likes to get a sense of what drew you to this role, and why you chose this company.

Tips for answering this question:

Try to make it personal to the company, rather than just saying ‘I needed a job’
Research the company’s history and state some facts in your answer, about what you like about the company’s work and experience.

2. What is your past experience?

If you have previous roles to reference, then create a list of your relevant experience to refer to and remember when asked this question.

Example Answers:

In my previous role/s, I maintained a variety of records, handled financial data and transactions, and managed a database.
I used software programs to reference and summarise data, compared bank statements with ledgers, communicated with clients, and more.

3. What are the most important skills for an office clerk to have?

An office clerk needs a lot of different skills since they are given so many different tasks.

Example Answers:

I have computer and IT proficiency, social perceptiveness, and active listening, and clear speaking, I have strong writing and dictation/transcribing skills.
I have strong time management and problem-solving skills, along with experience in managing a variety of documents, data, and information.

4. What computer skills do you have that will benefit this role?

You will no doubt be using some computer systems in your role, so sharing all relevant skills will be beneficial.

Example Answers:

I have proficient use in all Microsoft Office programs, from spreadsheets in Excel to different word files. I am also familiar with Microsoft and Mac operating systems and have worked on both.
I can use all regular Office programs, as well as Photoshop, Architect Office, and Quickbooks.

5. How do you handle stressful situations in general?

When it comes to managing tasks and deadlines, there is a lot that clerks do. This may create stress and pressure, so the hiring manager would like to know how you might deal with that.

Example Answer:

I like to tackle each thing one step at a time, and refer to a task list that I create each week, and then another one for each day so that everything feels organized in my mind when I am dealing with the pressures of deadlines or many tasks. This keeps me calm and collected.

6. Do you have any money handling experience?

Generally, there will be some basic bookkeeping and financial management in clerk roles. So sharing any past experience is something an HR manager will want to know.

Tips to answer this question:

Reference whether you collected, counted, and disbursed money.
What basic bookkeeping experience have you had?
If you were responsible for making banking transactions, share this.

7. What filling system do you use in the office?

There are many ways to answer this based on your experience and preferences in managing documents. Here are just a few.

Possible answers to this question:

I use expanding files for documents – like accordion designed folders.
Where I do not need to use physical paper, I have cloud-based folders that are password protected for information that is valuable and confidential to the company.

8. What are some of your strengths as a clerk?

Don’t be modest here, this is your chance to shine!

Example Answer:

I feel that the biggest strengths that I lend to my clerk role are time management, as I can multitask with ease, as well as problem-solving.

9. What are some weaknesses?

If you can share that you know your weaknesses and are working on them, you will seem like a grounded and mature potential employee.

Example Answer:

I know that I have meticulous attention to detail, which is a strength, however, sometimes I get lost in a task for a long time, wanting it to be perfect. I’m learning to handle this by honing my prioritization skills.

10. How do you see the difference between an administrative assistant and a clerk?

An employer might ask a technical question like this to get your sense of understanding your overall role.

Example Answers:

An admin assistant role is more about communicating with top-level managers or owners, with the responsibilities more than an office clerk as they can arrange meetings and supervise staff, etc.
An office clerk is communicating with all levels of the company, and their duties are more about data management, answering phones, and communicating.

11. What is your typing speed?

This could potentially be a very important factor for some employers.

Tips for answering this question:

Aim for sharing that you have between 50-60 words per minute with a high accuracy level if that’s the case with your skills because this is the ideal level for employers to know.
If you have lower proficiency in typing, share that you are learning to type faster, and have been improving.

12. What forms of correspondence were you responsible for?

Different roles and companies will demand different levels of handling correspondence with clients and co-workers. Share your experience in your answer.

Example Answers:

I was responsible for typing rough drafts, corrected copies, and dictations of correspondence, and also for sending documents and information internally and externally to clients.
My level of grammar and spelling, as well as professional standard English composition, is high, which made this correspondence feel easy to me.

13. What is one of your most rewarding experiences as a clerk?

Be creative with this answer if this question comes up.

Example Answer:

I remember a day where there was so much to do, and a client called asking for some urgent information. I felt pressured to find this information, while also handling my deadlines, but I ended up shuffling things around, researched what they needed, and gave them their answer before the end of the day, while also finishing all of my tasks.

The gratitude from this client was very touching and made me feel happy to know that I could help them, without sacrificing my tasks.

14. What is the biggest challenge working as a clerk?

You could give a range of answers here, unique to your personal experience. The below answer is one that can be used in any scenario.

Example Answers:

I would say that since the role is one that handles many different tasks, like basic bookkeeping, communicating with people, answering correspondence, managing data, and operating software and machines, the main challenge of a clerk would be time management.

15. What is your availability?

Towards the end of the interview, this practical question may come up.

Tips for answering this question:

In the case that you have flexible availability, it’s valuable to express that you have no times/days that are off-limit.
If there are some circumstances where you know you definitely can’t work, share these details clearly, telling them why you can’t work those days/times.

16. What is your ideal work schedule?

Some hiring managers ask this question if there is some space for them to craft a unique schedule.

Tips for answering this question:

If you do have some preferences for workdays and times, share them. Be sure to express the importance of consistent work, however, in that the job is more important to you than time off.
If you have no preferences and can work whenever needed, this is the ideal case for the employer.

17. Do you have any questions for me?

To show your enthusiasm for the role, ask questions at the end of this interview.

Example Answers:

What defines a successful clerk, in your eyes?
What does a typical day in the office look like?
How would you describe the company culture?

Learn How To Land The Job With 17 Bookkeeper Interview Questions And Answers

Lewis Keegan — Wed, 25 Nov 2020 04:20:37 +0000

Preparing for your bookkeeper interview doesn’t have to be difficult… With a little research into the most common bookkeeper interview questions, you’ll feel confident walking into the interview.

The following questions and answers are exactly what you’ll need to feel ready to put your best foot forward and stand out among the competition.

Read through these bookkeeper interview questions, make notes, and practice these responses, and you’ll be on your way to landing the role you want! You may even want to brush up with an online bookkeeping course.

Let’s get started!

17 Bookkeeper Interview Questions + Answers

1. Why did you choose to get into bookkeeping as a job/career?

This is usually one of the first bookkeeper interview questions asked. Hiring managers want to get a clear idea of why you entered this field, and whether you have a passion or interest to continue to grow as a bookkeeper.

Possible Answers:

I have always enjoyed mathematics and have found it easy to learn complex formulas and work with numbers, so being a bookkeeper is a great career for me to do something I love and am genuinely good at.
I have a personality that loves systems, structure, and solving problems. Bookkeeping is a way for me to express these talents and interests, as I can use my skills to benefit the company’s cash flow and internal organization.

2. Tell us about your experience working as a bookkeeper.

For this question, you will need to share a little about your past roles in the companies you worked for, your responsibilities, how long you worked there, and why you left.

Tips for answering this question:

Focus on explaining the roles that held the most responsibility and that you stayed at the longest, and share what you learned while working there.

3. Why are you applying to work for our company?

If you do not have any familiarity with the company, this will not look good in the interview. Make sure you research the company before the interview to learn any key facts that show you are familiar with the business.

Example Answers:

I understand that [company name] has been in the industry for ___ years, and in that time has worked with ___ clients globally. Your reputation as a company is respected in this industry.
I would love to join a company that is not only enjoying this success, but that would benefit from my skills to continue to enhance their cash flow, reduce costs, and have clear and effective systems in place.

4. How much interaction did you have with clients and vendors?

You may be required to communicate with clients and vendors in this role, so share your experience with this, if you have any.

Example Answer:

I have had a great deal of interaction with vendors and clients in my previous bookkeeping roles, through sending out notices to clients when bills were due, as well as answering their queries and explaining reports when asked. This has given me a chance to become more personable and confident in my communication.

5. What accounting systems/software are you familiar with using?

Every bookkeeper needs experience and expertise using software and systems.

Tips for answering this question:

Create a list of all software, programs, and systems that you have used in the past or have learned how to use and remember to reference these when asked.
You’ll need to speak about how proficient you are at using the systems, and which ones you may not know, but are willing to (or in the process of) learning.

6. If a ledger was off, how would you find an error?

An ideal candidate would have a clear way of approaching this issue and could explain it to the hiring manager in a clear way.

Example Answer:

Once the error has been confirmed, I’d calculate the columns backward from the bottom to the top, and later test for advanced errors if needed like transposed numbers.

7. Can you explain the benefits of both cash basis and accrual reporting?

Two main methods of reporting are used in business, and showing that you understand them will highlight your proficiency as a bookkeeper.

Example Answer:

Cash basis is more ideal for tax accountants because it is more simple.; Accrual basis is the best method for bookkeepers to get a clear financial picture to then report to management.

8. How do you handle tough deadlines and stressful situations?

This is one of the most common bookkeeper interview questions, so being prepared for it will help you stand out.

Example answer:

I work best when given a deadline, as it allows me to prioritize my tasks and create an organized mode of working which thrives when there’s some time pressure.
In terms of stress, it doesn’t so much affect me, though when things get intense at work, I have some calming techniques to stay in a grounded place – like going for a walk or meditation.

9. Are you familiar with local, state, and federal legal requirements and policies?

Employers need to know that you are working within set policies and laws relevant to the industry that you are working in.

Tip for answering this question:

Stating that you have this understanding, and also that you regularly check any legislative changes is what the hiring manager is looking for.

10. What type of financial reports did you handle in your last role?

The hiring manager will look for your specific experience and what mode of reporting was used, since they may have a specific preference for reporting.

Example Answer:

Being the only bookkeeper at the company I previously worked for, I was keeping all records. This included managing documents for inventory, sales and expense accounts, loans and accounts payable, payroll sheets, accounts receivable, and cash records.

11. How would you explain complex numbers and data with clients?

Showing that you can communicate complex information to anyone is key when you are in a role that communicates with the public.

Example Answer:

I would be sure to not use technical language or reference numbers, but instead describe the situation and what the reports mean in a more overarching sense, rather than focusing on specifics and equations that aren’t relevant for the public to know.

12. What are your greatest strengths as a bookkeeper?

This is your chance to highlight your unique talents.

Example Answer:

Definitely time management. Handling multiple tasks at once requires strong time management skills, and I feel that over the years I have honed in these skills to become great at managing my tasks and prioritizing jobs.

13. What are your weaknesses as a bookkeeper?

This question is about humbling yourself to show that you are still learning.

Example Answer:

I am a big critic of my own work, striving for perfection, so if I notice a mistake here and there, it is difficult for me to accept since I am very much used to not making mistakes in my work.

This has helped me develop the capacity to fix any small errors fast and always before anything gets sent out.

14. What have you recently done to grow in your proficiency as a bookkeeper?

This shows the hiring manager that you are dedicated to expanding your skills and will be a valuable employee willing to grow.

Example Answers:

Recently, I decided that I would like to take on more responsibilities beyond just common bookkeeping so that I have the skills and expertise to offer more.
I am currently working to become a Certified Public Accountant so that I can broaden my skill set and career prospects.

15. What is your ideal work schedule?

This is one of the bookkeeper interview questions that becomes more specific to your own preferences and needs.

Tips for answering this question:

Answer in a way where you are very specific about the number of hours you wish to work per week, as well as any specific days/times that you need or desire off.
Don’t focus too much on holidays or days off, as you will come across as not dedicated or willing to work hard.

16. What is your availability and are you willing to work extra hours?

The difference between this question and the previous is that the ideal schedule is your preference, whereas your availability is simply the times and days you could potentially work if needed.

Tip for answering this question:

The willingness to work extra hours will definitely be seen as an advantage when it comes to weighing you against the competition.
If you aren’t open to working extra hours, this might be seen as a disadvantage to your application.

17. Is there anything you’d like to ask?

Asking your interviewer questions shows that you are proactive and interested in the role.

Example Answers:

How long have you been working at the company and what do you enjoy most about it?
How would you describe the company culture and internal dynamics of the team?
What skills do your most favored employees have?

To further prepare for your interview, you can also see my posts on online bookkeeping courses and online Excel classes to keep your skills sharp!

Learn How To Get The Gig With 17 Common Copywriter Interview Questions + Answers

Lewis Keegan — Mon, 23 Nov 2020 23:47:57 +0000

When applying for your next copywriting role, it’s important to be well prepared and equipped with the best answers to the copywriter interview questions that generally come up.

The best way to prepare is to research these key questions and think about what your answers are, based on your experience and personality.

Luckily for you, I have done the research for you, so all you need to do is simply read through these interview questions and answers to step into that copywriter interview with confidence!

17 Copywriter Interview Questions + Answers

1. Why do you want to work for us?

The interviewer will most likely ask why you are interested in working for that specific company and within that industry.

Tips for answering this question:

Do your research before the interview so that you know some facts about the company.
If you’ve worked in similar positions, then share some facts about the industry and why you enjoy it.
You can also research copywriting work that company has done and speak about what you liked about the campaign.

2. What is your copywriting process?

Interviews look for writers that have consistent and defined writing processes, as it ensures deadlines are met, and workflow is efficient and consistent.

Example Answer:

In the case of an article that requires research, I start by researching the keywords and looking to the top page on google as to what articles are currently highly ranked.

I take in the content length, format, keywords used, and main points, and endeavor to create something that is of higher value in terms of the ideas expressed, with a higher word count than what I found.

I seek out sources for the information and compile key sources together to extract upon as I am writing. I start with the body of the article and complete the introduction and conclusion at the end, referencing all sources in the employer’s preferred mode of reference.

3. What content management systems have you used?

Some employers might require copywriters to upload and post content directly to the site, which means that knowledge of CMS (WordPress or Wix, for example) would be desirable.

Example Answer:

I’ve used the backend of WordPress, with formatting and publishing blogs, as well as Wix and Squarespace.
I feel confident to publish content on these CRMs, as well as learn about others, as I am a fast learner when it comes to IT.

4. What do you feel are the most important elements that makeup good copywriting?

This gives the interviewer insight into what you value as a writer, and therefore, the type of work they will expect to see if you were hired.

Tips for answering this question:

High-level researching and gathering data from reputable sources.
Formatted to read easily – short paragraphs and imagery used to break up space.
Being able to establish a voice of authority, as well as relatability to the specific audience.
Actionable, practical content for the reader to feel the value of reading all the way through.

5. How do you handle stressful situations and tight deadlines?

This is one of the most common interview questions asked in any job within any industry.

Example Answers:

Thankfully, stress is not something I experience, as I have a stable practice of time-management and prioritization. I don’t take things personally, so if it is coming from another person, it doesn’t usually affect me.
Years of meditation and learning how to be calm in most situations has helped me develop this capacity.

6. How would you capture our company’s voice?

Being able to tailor the writing to suit the brand is paramount, so the hiring manager may ask this question to see how well you understand their company, and be able to craft content in that voice.

Example Answers:

I would refer to any brand guidelines the company may have, or if It is an existing company without brand guidelines, I would reference the website, social, and other materials to get a sense of the company’s personality.
If it were a new business, I would speak to the founder/CEO to be sure that we can define the brand voice together.

7. How do you handle and incorporate feedback into your writing?

Employers are looking for copywriters that can handle feedback and constructive criticism easily and with enthusiasm to incorporate this into their work.

Example Answers:

I value feedback highly, as it has been the main thing to help me grow as a writer, learning more, and becoming better each time.
Since I don’t take it personally and recognize that it is about the content and not ‘me’, I can stay level-headed and take on the feedback that is rational and that ultimately makes the content better/more in line with the brief. I stay strong in my judgment to offer my opinion on why certain decisions have been/should be made.

8. What are some of your strengths?

This is a moment in the interview for you to express your talents, so don’t be shy.

Example Answer:

I actually thrive on multitasking and working on many pieces of content at once. It keeps my mind fresh with each piece of content, as well as enhances the consistency of tone and messaging.

9. What are some weaknesses?

This shows that you are humble, yet also working towards your growth.

Example Answers:

I am currently working on my perfectionism and my overworking. I have strong attention to detail, and sometimes I feel that a piece of writing can be improved upon. I’m learning to trust that what has been created in the deadline is definitely sufficient in quality and that I don’t need to continue to over-edit it.
I know that having a work-life balance is the most sustainable, so I am learning to take more time away from work in my free time to come back fully recharged to put in the effort and energy that I love to put into my work.

10. Do you understand lead generation and sales funnels?

Content writing is becoming more technical and refined as so much copy is needed to craft strategic sales funnels. Some employers will ask this question with the hopes that you have this experience.

Example Answer:

Yes, as I have produced content in the past, such as email sequences, which align with the buyer’s journey and the company’s strategies for growth.

11. What has been the most enjoyable project that you’ve worked on?

Employers also like to see the type of work that inspired you, because if it aligns with the work they have available, it would be a good sign that you would be a good worker, really enjoying that form of work.

Example Answers:

When I began writing in this industry of health and wellness, I found all of my new projects very enjoyable and fulfilling to research and write, as it is my personal interest also.
Writing about vegan nutrition was especially great since it is my personal lifestyle as well, so there was a lot of passion coming through that article.

12. How do you tailor your content to suit different audiences?

As a content writer, this one is key to be able to adapt your tone, format, and messaging to suit the desired audience.

Example Answer:

I like to get a clear sense of the audience by asking myself questions before I write, such as ‘what language do they speak’ (such as conversational, professional, etc), ‘what are their pain points’ and ‘what are the audiences culture, interests, and worldview?’

This allows me to feel as if I am speaking to a real personality, which allows the content to be crafted to suit them.

13. How do you approach content creation with on-page SEO?

There are many ways to answer this question. You would ideally have experience with on-page SEO, and if you don’t, then we suggest starting to learn asap.

Tips for answering this question:

Speak about keyword research and implementing search terms.
Show your understanding of keyword placement in the title, header tags, and meta description,
Speak about how image formatting, structure, and compression enhances user experience.
Search engine URL optimization is another key SEO skill to share.

14. What is the biggest challenge working as a copywriter?

This gives the interviewer insight into your experiences and your understanding of the complexity of this role.

Example Answers:

I find that when crafting material for promotions and sales funnels, there is a delicate balance of being both persuading to make the sale, while also not coming across as desperate and too much into overt selling.
It has been my biggest learning to really assess the right way to sell, whilst also connecting to the audience and offering real value in the content.

15. What is your availability?

This is a practical question that could come up towards the end of the interview.

Tips for answering this question:

It’s in the employer’s interest that you have flexible availability, and if you’re serious about this job, it’s in your interest also to be able to be flexible.
If there are times that you cannot work, due to personal/family responsibilities, tell the interviewer these times and the reason why you can’t work.

16. What is your ideal work schedule?

Although not all employers will account for your preferences, some may like to simply know what your ideal schedule would be.

Tips for answering this question:

The ideal scenario would be that you don’t have any preferences and can work whenever needed.
If expressing some set preferences, it’s advantageous to share in a way where you are letting them know that you aren’t attached to having these met, and ultimately care about consistent work.

17. Do you have any questions for me?

You may get the chance to ask questions at the end of your interview, which is a great opportunity to learn more about the role and the company.

Example Answers:

What defines a successful content writer, in your eyes?
What does a typical day of work look like?
How would you describe the company culture?

For further upskill, you can also see my posts on online copywriting courses and online writing courses.

2024‘s 17 Best Bank Teller Interview Questions And Answers [Free Guide]

Lewis Keegan — Fri, 20 Nov 2020 03:34:14 +0000

If you are seeking out some of the most common bank teller interview questions, you’re in the right place!

Below, you will find a wide range of questions (with answers!) that you are likely to be asked when attending an interview for a cashier or teller position at a bank.

Whether you are interviewing with JPMorgan Chase, Wells Fargo, TD Bank, Barclays, or Bank of America, these are relevant questions and example answers. Some of these bank teller interview questions might be surprising to you, which means that it’s better to come across them now than be stuck on the spot during your important interview.

I encourage you to read through them all. This way, you’ll be as prepared as you possibly can in order to ace your next bank teller interview.

17 Bank Teller Interview Questions + Answers

1. Why do you want to work for us?

The interviewer will most likely ask why you are interested in being a bank teller at their institution, so being ready beforehand is essential.

Tips for answering this question:

Research the company and memorize interesting facts like when they opened, how many customers they have, how many branches, company ethos, etc.
Reference any unique attributes of their services to show that you understand the unique culture of this bank.
Share any good experiences you have had with that bank brand and why you would want to be part of that team.

2. What duties did you hold in your past experience?

If you have worked as a bank teller in the past, state some of the main responsibilities you held.

Example Answers:

In my previous role/s, I handled transactions and exchanges with clients, like receiving deposits and cashing checks.
I handled client accounts and sold bank services, as well as assisting customers with banking issues and questions, referring to other departments where needed.

3. What’s the most important quality that you feel a bank teller should have?

There are many ways to answer this question. Highlight a skill that you have, so you can tie it into your own capacities in your answer.

Example Answer:

I believe that honesty is one of the most important qualities a bank teller needs. This enhances customer interactions, as sincerity is crucial for people to feel understood and heard.
Honesty and integrity are also important for employees to feel from bank tellers, as they are handling a lot of money every day.

4. How do you describe great customer service?

A bank teller needs to excel in customer service to be seen as a valuable employee.

Example Answers:

Customer service goes beyond providing people with what they want and offering them more than they ask for, in anticipating their needs.
It’s about having the attention to detail needed to recognize visual cues and have the customer walking away happy with their interaction.

Suggested Course: Build Your Skills In Customer Service (LinkedIn Learning)
Get 1 Month of LinkedIn Learning FREE. 1000's of Courses, one price.

5. How would you go about signing a customer up for bank services?

Converting a customer to be a client, especially transitioning from another bank, is ideal for bank tellers to be skilled in.

Example Answer:

I would allow our conversation to naturally progress to ask about their needs and what they ideally are working towards with their banking goals.

Then I would suggest our services in a way that still feels conversational and friendly, so as to sound simply like a friend giving advice, rather than making a sale.

I would make sure I was up to date with our products and services to be prepared to share this with any customer.

6. Do you have experience dealing with large sums of money?

If you’ve worked at a bank before, or at a register in a busy grocery store, for example, then you can reference this experience in your answer.

Example Answers:

As a cashier in hospitality before working at my last job as a bank teller, I worked with medium amounts of cash (up to $3,000 in my drawer). This prepared me well for handling large amounts of money with transitioning to a bank, and I don’t feel overwhelmed by working with large sums.
Taking my time to count the sums and using the machines available is important for bank tellers, and I’ve learned to be focused to ensure accuracy and follow procedures in order to successfully manage large sums.

7. What are your strongest bank teller skills?

There are a number of skills bank tellers need. From the following list, choose a few to focus on in your answer.

Key skills:

Counting cash and handling large sums of money
Exceptional customer service
Selling bank services
Standing for long periods of time and working at a fast pace with accuracy
Proficiency with currency counters
Using currency counters and check machines
Accounting and data management

8. What are some of your weaknesses?

Being able to express the areas where you are learning is beneficial in your interview. Surprisingly, many banks like training staff with their processes, so being honest can allow you to learn, and maybe even train in the future.

Example Answer:

I tend to be so sensitive to people’s energy that one of my weaknesses is feeling bad when people are waiting in line for a long time.

I’m working on not taking responsibility for that and accepting that sometimes things will take time and all I can do is just wait and work as best I can, knowing that people are responsible for their own emotions.

9. What is one of your most fulfilling experiences as a bank teller?

If you are experienced, then this question could come up at some point in the interview.

Tips for answering this question:

Focus on a situation where the customer was very happy and fulfilled, as well as the bank benefiting from the exchange.
Explain how you made this happen, and the skills and your expertise that created this experience, so the interviewer knows that you are aware of how to recreate this experience again.

10. How would you deal with a customer complaining about slow service?

This will undoubtedly happen at some point since banks are known for long lines. Even if the service is fast on the bank teller’s part, customers may simply be impatient.

Example Answers:

I would listen to the customer, and state that I understand what they are saying, while also reassuring them that we are doing the best we can to fulfill their needs.
If they are looking for a service that our smart ATMs can handle, I would point them in that direction, so they don’t need to continue to wait.

Top Course: Customer Service: Problem Solving and Troubleshooting (LinkedIn Learning) Get 1 Month of LinkedIn Learning FREE. 1000's of Courses, one price.

11. How do you check for counterfeit cash and fraudulent checks?

If you have expertise in this from past experience, be sure to share this, as you will need to know how to do this as a bank teller.

Example Answer:

I have used a counterfeit pen for checking cash, and I also know how to look for the holograph and the vertical strip with the denomination of the bill.

Spotting fraudulent checks is more complex, but I am inspired to learn with some hands-on training so I can detect fake checks in this role.

12. What would you do if you saw an employee take cash, even if it were $1, from the bank?

Although the answer to most will be obvious, you’ll likely get asked this to assess how trustworthy and honest you are.

Example Answer:

No amount of money is ok being stolen. I would align with the policies of our company and notify the supervisor straight away.
Turning a blind eye to these actions would be doing a disservice to the company and our clients who entrust their money with us, and my own personal moral code wouldn’t let me go without saying anything.

13. How do you feel about up-selling products to customers who are depositing money?

You are not only there to assist with transactions, but to also encourage more sales for the bank, so the interviewer will like to see how you answer this question.

Example Answers:

I feel that it’s important to express to customers what is available to them, as I legitimately believe in the value of banking products to support their financial goals.
I would connect with them on a human and personal level, sharing my own experience and chatting in a way that does not feel like I am trying to ‘sell’ them anything, but rather to share information.

14. What is the biggest challenge working as a bank teller?

Employers like to see that you have a deep understanding of the role of bank tellers and what they will likely face day-to-day.

Example Answers:

I would say that for me, the biggest challenge has been balancing being accurate and focused on transactions while keeping customers happy through efficient service.
I’ll remind myself that some customers may just be impatient and that there is nothing I can do about that beyond letting them know I’ll be with them shortly.
Ideally, I’d be able to serve everything fast and no one would wait, but that’s not the reality of working for a busy bank.

15. What is your availability?

This practical question comes up towards the end of the interview, especially if you are being seriously considered for the role.

Tips for answering this question:

Are you flexible to work whenever required? If so, share that you can do as many hours as needed, as well as over-time.
Do you have certain time/day restrictions? Try to shuffle these around to suit the bank’s working hours, or if that’s not possible, clearly explain when and why you can’t work those times.

16. What is your ideal work schedule?

This question is about preferences in terms of how you would like your schedule to be – some employers might have the flexibility to cater to needs.

Tips for answering this question:

Share any preferences for workdays/times openly. Focus on communicating that you’re most concerned with getting consistent work.
Ideally, employers want you to have no preference. If that’s the case for you, share this.

17. Do you have any questions for me?

Ask questions in the interview to show that you are enthusiastic about this role.

Example Answers:

What defines a successful bank teller, in your eyes?
What does a typical day in this bank look like?
How do you describe the company culture of this bank?

For more information, you can also see my other posts on interview questions and also some related posts on Microsoft Excel, Google Docs, and bookkeeping.

2024‘s 17 Call Center Interview Questions + Answers [Free Guide]

Lewis Keegan — Tue, 17 Nov 2020 01:56:36 +0000

Working as a call center representative isn’t for everyone. You need to have a strong character in the face of rejection, the ability to communicate clearly and positively and know how to sell.

The following call center interview questions and answers are for those of you looking for a new role and want the best chance of success in landing the job in 2024.

By studying these questions and the answers, you are sure to stand out among the crowd as you come across as well prepared, knowledgeable, and eloquent in your interview. Let’s get started!

2024‘s 17 Call Center Interview Questions + Answers

1. Why do you want to work at this call center?

This is most likely to be the first of all of the call center interview questions that you’ll be asked. The interviewer wants to understand why you have applied, and see how invested you are in the role.

Tips for answering this question:

Research the company and provide facts from your research to show that you know about the company and are invested in the job.
Share about how you go into this field and why you enjoy it.
Explain your desires for future growth, as employers like to see that you are in it for the long-term, rather than this being a passing role that you will soon leave. Employers want to invest in long-term employees who will be an asset to their company.

2. Describe the role of a call center representative.

Answering this question will show your understanding of the expectations of the role. In this answer, share the definition of a call center representative, and also highlight the skills and proficiencies needed to be successful.

Example Answers:

A call center representative will answer questions, provide solutions, and sell/promote products and services over the phone to existing and prospective customers.
I would be the first contact for incoming/outgoing calls, which requires me to actively listen to concerns and questions in a friendly way.
Assisting the customer is the main priority, and expressing my knowledge and patience in my communication is key as a call center representative.

3. What do you think are the most important skills for a call center representative to have?

Sharing that you know essential communication skills (see below) is important for the hiring manager to have confidence that you will be a good fit for the job.

Example Answer:

Strong listening skills, empathy and friendliness, clear speaking skills, problem-solving, and time management are the most essential skills to help customers effectively.

4. What is your process of selling/up-selling to customers?

For different companies and industries, the expectation to upsell or sell products and services to customers will be different. Some call centers may just be for taking in complaints and concerns, whereas others are about promoting the company’s offerings.

In the case of promoting offerings, share in the interview that you have a clear understanding of how to communicate with customers about products and services in a compelling and educated way.

Example Answers:

If customers are calling about a specific service/product, then I would listen and be sure to reference our product list to identify similar products that they are after, as well as additions of upselling higher ticket items that meet their needs.
By explaining the benefits of the products, especially if it is upselling, the customer will understand the advantage of purchasing this, therefore making him/her more likely to purchase.

5. What makes customer service great?

A call center representative is in the field of customer service, first and foremost. So having a strong customer service skill set is crucial.

Example Answer:

Customer service is about being able to empathize with a customer, on a human level, treating them with respect and patience to view the issues as if they were my own.

This allows me to problem-solve in a way that feels for them that they have been totally heard and that their concern is valid. Additionally, being able to act and rectify a situation that satisfies customers is also incredibly important.

Suggested Course: Build Your Skills In Customer Service (LinkedIn Learning)
Get 1 Month of LinkedIn Learning FREE. 1000's of Courses, one price.

6. What is your process of handling dissatisfied customers?

This is one of the other most common call center interview questions, as it will likely happen in real-life, and employers need to be confident that you know how to handle this issue.

Example Answers:

If a caller was disgruntled and angry, I would first put my focus on remaining professional and calm.
I will be sure to still empathize with their concerns and listen for what their real issue is, underlying their anger and frustration.
I would ask clarifying questions to be sure that we are on the same page about the issue, and I would express to them the steps I will take to move towards a resolution for them.

7. What is one of your best customer service experiences?

Being able to recount an experience you have had in your past roles that highlights your strengths is well received by prospective employers.

Tips to answer this question:

Provide a real example with detailing the experience and what happened, rather than being vague and broad in your answer.
Focus on an example where both the customer, and the company, benefited in the situation.
Explain how the customer felt from the praise/feedback that was given so that you can reference their experience and not just your own.
Share how this experience motivates you to continue to be a top customer service representative.
If you have not any previous experience, it’s ok to say so. You could also share an experience where you might have helped a friend, family member, or even stranger.

8. Describe a moment where you made a mistake in your role, and how you handled it.

The interview needs to know that you have strong problem-solving skills as mistakes do and will happen. For this question, show when things went south, but don’t forget to include how you fixed the situation for a positive outcome.

Tips for answering this question:

Only share an example that had a great outcome, and reveals your skills in your answers.
Focus on explaining the solution, and what you learned in coming to that solution after the mistake.

9. What are some of your personal strengths that you bring to this role?

Now is the time to highlight yourself. Don’t try for false modesty here, as they want to hear about your strengths, so share them!

Example Answers:

My cheerful and friendly character is definitely a big strength for this role, as I often get feedback from callers that they felt great and encouraged from our talk, having my energy lift their spirits.
My time management is a strong skill, as I have always been organized with my tasks, whether personal or professional, and bringing this to the role, I am able to handle large quantities of work, with clear prioritization so that I never miss a deadline.

10. What are some weaknesses that you are working on?

Sometimes this question will be simply asked as ‘what are some of your weaknesses’… but the key is to share, in either case, that you are working on your weakness and actively willing to grow.

Example Answer:

One of my weaknesses would be my perfectionism, as I don’t like the feeling of making mistakes or things being inefficient.

Though this is also a strength of mine, sometimes it is a weakness when it comes to attaching to things being so perfect that I get hung up on the small details, when what is really needed is the willingness to try again, or try something else.

11. Are you comfortable with cold calls?

Some call center roles won’t need this, but others will. Be prepared to answer this in your interview in the case that cold calling is a requirement.

Example Answer:

Yes, I am comfortable with cold calls. I understand that it is part of the role and I am confident enough to communicate to prospective customers in this way.

12. How do you feel when faced with rejection from cold call situations?

Knowing how to navigate the challenge of rejection is key to being a call center representative, especially if you are cold calling.

Example Answer:

Quite simply, I don’t take it personally. That is key to being able to handle rejection with a shrug of my shoulders, knowing that it isn’t about me, it’s simply about them and their desire to receive what we are offering.

13. If you are given negative feedback from a customer, how would you respond to them and management?

This might happen in your role, so be prepared to answer this question if it comes up in your interview.

Example Answers:

If the feedback is live on the call, I would express to them that I apologize that they feel that way, and I understand what they are saying. The most important thing is to not get defensive.
In terms of management, I will share with them what happened, and talk about ways to stop this from happening again in the future.

Top Course: Customer Service: Problem Solving and Troubleshooting (LinkedIn Learning) Get 1 Month of LinkedIn Learning FREE. 1000's of Courses, one price.

14. What do you do when you don’t know the answer to a question that a customer is asking?

This is likely to happen, so be prepared to answer this as the hiring manager is looking for your ability to think on the spot and problem solve.

Example Answers:

When I am asked a question that I am unsure of the answer to, I will not dismiss the customer and tell them I do not know, instead, I will ask them politely to wait for a moment as I explore their query.
I would either search for the answer, or consult another member of the team, or a supervisor.
If I cannot come to an answer at that moment, I would take the person’s details (email or phone) to get back to them at a later date after having searched for the answer.

15. What is your ideal working schedule?

This question is not about your availability, but your preferences in terms of working.

Tips for answering this question:

If you share that you’d only like to work minimal hours, this will not look good. You’ll be seen as unmotivated or not a committed employee.
If you have preferences for working some days or hours over others, share them, while also expressing that you aren’t attached and that to have consistent work is most important.
If you have no preference and would work anytime at all – share that you have open availability and desire to work as much as needed.

16. What is your availability?

This is a more practical question, focused on when you can and can’t work.

Tips for answering this question:

If you have open availability, let them know that there are no days or hours that are off-limit in terms of your schedule.
If you have some days or times where you definitely can’t work, share the exact days and times and also why this is the case.

17. What questions do you have for me?

Asking questions to the hiring manager will show that you are engaged, interactive, and enthusiastic about the role.

Example Answers:

How does a successful call center representative perform, and what defines their success, in your eyes?
What does a typical day in this center look like?
How do you describe the company culture?

To learn more, you can also see my other posts on interview tips and tricks, and also my guide on public speaking which can help during call center interview questions, and also with the role.

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MySQL	MySQL, MYSQLI, PDO
PostgreSQL	Postgre, PDO
MS SQL	MsSQL, Sqlsrv, PDO
Oracle	Oci8, PDO
SQLite	SQLite, sqlite3, PDO
CUBRID	Cubridand, PDO
ODBC	ODBC, PDO
Interbase/Firebird	iBase, PDO

Job Search – SkillScouter

Learn How To Get Hired | Top 13 Chick-Fil-A Interview Questions And Answers

What Is The Chick-fil-A Interview Process?

Sample Chick-Fil-A Interview Questions And Answers

Why Do You Want To Work For Chick-fil-A?

Tell Us A Little About Yourself?

What Do You Know About Chick-fil-A?

How Do You Define Excellent Customer Service?

How Could Your Skillset Be Used To Help Further Customer Experience?

What Makes You A Good Fit For Our Team?

What Would You Say Is Your Greatest Strength?

What Are Your Weaknesses?

How Would You Describe Your Teamwork Skills?

How Well Do You Work In A Fast-Paced Environment?

How Would You Handle A Customer Who Tells You Their Order Is Wrong?

If We Ran Out Of A Product, How Would You Communicate This To A Customer?

What Would You Do If A Customer Was Shouting At You?

Conclusion: Chick-fil-A Interview Questions

Learn How To Get 2024‘s Top 6 Best Creative Freelance Jobs

How to become a freelance creative professional

2024‘s Top 6 Best Creative Freelance Jobs

6. Freelance Graphic Designer or Illustrator

Procreate for Beginners: Digital Illustration 101 (Basics)

Adobe Illustrator for Beginners (Basics)

Adobe Photoshop for Beginners (Basics)

5. UX Design and App Design

Introduction to Adobe XD (Basics)

4. Freelance Photographer

Adobe Lightroom Classic: A Beginner’s Guide (Basics)

Adobe Photoshop: Beginner’s Guide for Photographers (Basics)

3. Branding and Social Media Management

2. Freelance Copywriter

1. E-commerce

How To Score That Back-End Developer Job With 43 CodeIgniter Interview Questions & Answers

Top 43 CodeIgniter Interview Questions & Answers

1. What is CodeIgniter?

2. What is the latest version of CodeIgniter?

3. How do you check the version of CodeIgniter you are using?

4. What are the notable features of CodeIgniter?

5. Describe the MVC structure used by CodeIgniter.

6. What is the architecture of CodeIgniter?

7. Describe a CodeIgniter ‘model’ in detail.

8. What is the basic structure of a model?

9. How to add/load a model in CodeIgniter?

10. How do you auto-load a model that is to be used globally?

11. Which databases can be used in CodeIgniter?

12. Describe a CodeIgniter ‘view’.

Welcome to my Blog!

13. How do you load a view in CodeIgniter?

14. Describe a ‘controller’ in CodeIgniter.

15. How to define a default controller in CodeIgniter?

16. What is the method to call a constructor in CodeIgnitor?

17. Describe the structure of a CodeIgniter URL.

18. What is a CodeIgniter inhibitor?

19. What default method does CodeIgniter call?

20. How do you override the default method through remapping?

21. Explain what a ‘helper’ refers to in CodeIgniter.

22. How do you load a helper file?

23. How do you load multiple helper files?

24. How do you auto-load a helper file?

25. What is a library in CodeIgniter? How do you load it?

26. Where are all libraries located in CodeIgniter?

27. How do you load multiple libraries at the same time?

28. How can you create libraries? What else can you do?

29. What are some naming conventions you should follow while creating libraries?

30. What is the basic prototype of a class file?

31. What is the method to extend a class in CodeIgniter?

32. What is an example of a URL routing different from the default one?

33. How do you specify your own routing rules?

34. What are wildcards and regular expressions?

35. What is the purpose of configuring URL routes?

36. What are hooks in CodeIgniter?

37. How do you enable hooks in CodeIgniter?

38. What is the method to define a hook in CodeIgniter?

39. What are drivers in CodeIgniter?

40. How can you make use of a driver in CodeIgniter?

41. How can you create a driver in CodeIgniter?

42. What is the method to link multiple databases in CodeIgniter?

43. What are security methods in CodeIgniter?

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